General Responsibilities:

• • ​​Provide support for end users and general ServiceNow team
  • ​Monitor System health and compliance with ServiceNow
  • ​Create and configure Client Scripts, Business Rules, ACLs, etc.
  • ​Coordinate application and platform upgrades
  • ​Load, manipulate, and maintain data on ServiceNow
  • ​Create ServiceNow reports and dashboards
  • ​Create, Build and Maintain ServiceNow Applications​​
  • Support and maintain applications, databases, and their underlying platforms (i.e., Windows, Linux) on classified and unclassified cloud environments
  • Oversee activities to maintain the Enterprise Engineering Virtual Private Cloud (VPC) in C2S or similar cloud-based environment
  • Responsible for maintaining and managing virtual and cloud servers and services 
  • Install, maintain, configure, backup, troubleshoot and ensure security of virtual servers and applications for unclassified and classified operations supporting Agency foundational engineering services

Required Work Experience:

• • Working knowledge of ServiceNow development, software installation and configuration, and system performance monitoring and tuning
  • Working knowledge of Amazon Web Services, Azure, or similar cloud infrastructures
  • Develop/maintain documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
  • Experience providing recommendations to team and stakeholders on best practice regarding ServiceNow development and use in an enterprise setting
  • Experience in AGILE principles and processes

Required Skills and Tasks:

• • Active TS/SCI clearance
  • Able to develop & use more complex concepts & processes
  • Performs multiple tasks at specialist level
  • Lead and/or work with multiple Junior/Mid-level personnel
  • May be recognized as a SME
  • Evaluates & recommends new technology & processes based upon cost, risk, mission

Desired Work Experience in Maintenance and Administration of:

• • Working knowledge of ServiceNow workflows, client scripts, or data visualization (reports, performance analytics, UI Builder widgets)
  • Working knowledge of Database administration (DB2, MySQL, MSSQL, etc.)
  • Support IT security activities including IAVA patches and provide/maintain documentation supporting Authorization to Test (ATT) and operate (ATO)

Work Level:

• • Minimal Guidance required
  • Management
  • Key member of team
  • Oversees or monitors task(s)
  • Provides issue resolution

Education/Certification Required:

• • DoD 8570 IAT Level II certification
  • Master’s degree plus 4 years’ experience, Bachelor’s degree plus 6 years’ experience, Associate’s degree plus 8 years’ experience, or a minimum of 8 years’ experience in relevant field

Compass, Inc. (Compass) is a Small Business (SB) headquartered in Winchester, VA as a Defense and Intelligence solutions provider to the United States Government. We provide Systems Engineering and Technical Assistance (SETA), Advisory and Assistance Services (A&AS), and Systems Engineering and Integration (SE&I) to our government and business partner customers. As a premier Defense and Intelligence solution provider, we employee a diverse, agile, highly trained and extremely talented staff.

Equal Opportunity Employer Veterans/Disabled